Rush Orders
We offer rush order options. Rush fees will apply. To rush your order, select the required 'Rush' option for Turnaround Time when checking out. If you need your order even sooner than our available options, please contact us at queengowns@gmail.com and we will try to accommodate your needs.
At Home Try On
Love our dresses and want to try them on in the comfort of your own home? Learn more about our at home try on program here.
Shipping
BASIC SHIPPING POLICY
For domestic orders within the United States, please allow 3- 5 days to arrive. All domestic orders are shipped via USPS economy or priority mail which includes tracking. Overnight shipping is available. In areas where USPS delivery is not available UPS will be used.
INTERNATIONAL SHIPPING POLICY
For international orders, please allow 14-20 days to arrive + additional time might be needed according to customs processing. We also offer an Express International option, which takes 3-5 business days.
Sizing
Custom Sizing
Our most popular option by far is custom sizing. This option allows us to make your gown in your custom measurements. We are happy to offer this option for free in order to accommodate all body shapes and sizes equally. Please refer to the instructions below on how to go about taking your measurements when ordering a dress with custom sizing.
Please see our instructions here on *how to measure* with the measurement guide and let us know if you have any questions!
Standard Sizing
We offer standard sizes for all of our dresses. Please refer to the *size chart* for the measurements for our standard sizes.
Returns
At this time we are taking returns on standard size gowns. Due to the nature of our made-to-order process, all custom gowns are final sale. We are unable to offer returns or exchanges unless in the event of a genuine manufacturing fault. Here at QG, we require that all dresses go through our three stages of professional + extensive quality control. In the rare event that you stumble upon issues regarding your gown please reach out to our Customer Service Team at queengowns@gmail.com within 3 days of receiving your order. Click here for our full return policy.
