Shipping and Returns

Return & Exchange Policy

Shipping Timelines

Our standard delivery time ranges from 6-10 weeks, depending on the style and customization. Rush options are available for most gowns. The estimated delivery date is listed on each product page and updated daily.
Have a tight timeline? Email us at info@queenbridal.org to check rush availability for your favorite style. Contact Us

Sizing Help

Not sure what size to order? We’re happy to help! Send us your measurements, and we’ll guide you toward the best fit.
Need help measuring at home? Follow this simple tutorial: How to Measure

Exchanges

We offer one free exchange per bride.
To be eligible:

  • Contact us at info@queenbridal.org within 24 hours of receiving your gown.

  • Drop off the gown at your local post office by the next business day.
    Example: If your dress arrives Friday, request your label by Saturday and ship it by Monday.

Please note: Because our gowns are made in limited batches, we may need to create a new dress for your exchange. Production can take up to 3 months—though it’s often quicker. Please plan accordingly.

Returns

We now accept returns with a 30% restocking fee, as of 4/5/2025.
To qualify:

  • Contact us within 24 hours of receiving your gown for a return label.

  • Ship the dress back by the next business day.

  • The gown must be returned in perfect condition—free of stains, smells, pet hair, or damage.
    Dresses that do not meet these standards will be shipped back to you without a refund.

Cancellations

Because each gown (as well as veils/accessories) are made to order, we do not accept cancellations after an order is placed.
If your order is completed and you'd like to return it, you’ll need to follow the return process outlined above.

Try-on Orders: Cancellations are generally not accepted. We plan ahead to get the gowns out to each bride waiting as soon as possible.  

Multiple gowns: if an order is placed for multiple standard sized gowns a return will only be accepted on one gown. Only one return or exchange will be accepted per customer. 

Alterations

Just like any formalwear, alterations are often necessary for the perfect fit. We recommend working with a local seamstress who specializes in bridal or evening wear.